Shipping Policy
Standard 2-4 Day - £6.50
Next Day Delivery - £15.00
Northern Ireland - £35.00
*Orders received before 15:30 for next day delivery.
*Plasson Orders - Cut-off time is 12:00 for Next Day Deliveries. All orders after this time will be dispatched the following day.
*Shipping times are subject to stock availability and exclude clearance/customs delays.
*Next Day service is normal business days - Mon-Friday. We do not offer Saturday or Sunday delivery.
HANDLING
All orders will typically be dispatched within 1 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. T-mex is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and T-mex will assist as much as possible to trace a missing parcel. T-mex is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
TRACKING YOUR ORDER
To track your order, go to menu and click 'Track Your Order'.
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to sales@t-mex.co.uk.
30 DAY MONEY-BACK GUARANTEE
T-mex is proud to offer a 30 day money back guarantee if you are dissatisfied with your order, for more details on our guarantee please go to the menu and click '30 day money back guarantee'.
REFUNDS & RETURNS
T-mex will offer a full refund on orders if it is in returned in the original, un-used condition, including packaging. This refund will be minus the shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return. If you wish to return your order, please email us at sales@t-mex.co.uk.
For more business information. Please contact with phone, email or form. We will reply soon.
Phone: 01622 470049
Email: sales@t-mex.co.uk
Address: Moat Farm, Green Lane, Maidstone, Kent, ME17 3ES, England, UK